PRIVACY POLICY
The responsible processor of personal data for the online store Tiigrinotsu Publishing, www.tiigrinotsu.com, is Tiigrinotsu OÜ (registry code 16995976). Tiigrinotsu Publishing transmits the personal data necessary for processing payments to the authorized processor WooPayments or PayPal.
Processed Personal Data
- Name and email address;
- Delivery address for the goods;
- Bank account number;
- The cost of the goods and payment-related information (purchase history);
Purpose of Processing Personal Data
Personal data is used for managing customer orders and delivering goods.
Purchase history data (purchase date, goods, quantity, customer information) is used to create an overview of purchased goods and to analyze customer preferences.
The bank account number is used for refunds to customers.
Personal data such as email, phone number, and customer name are processed to resolve issues related to the provision of goods and services (customer support).
The online store user’s IP address or other network identifiers are processed to provide the online store as an information society service and for web usage statistics.
Legal Basis
The processing of personal data takes place for the purpose of fulfilling the contract with the customer, fulfilling the legal obligations of the seller (accounting and resolution of consumer disputes), and for web usage statistics.
Recipients to Whom Personal Data Is Transmitted
Personal data is transmitted to the customer support of the online store (Tiigrinotsu Publishing ) for managing purchases and purchase history and for resolving customer issues.
Personal data is transmitted to the accounting and business software Merit Aktiva for fulfilling the legal obligations of Tiigrinotsu Publishing (accounting).
Your name, phone number, home, and email address are forwarded to the transport service provider selected by the customer for delivering the goods.
The online store user’s IP address or other network identifiers are transmitted for providing the online store as an information society service and for web usage statistics (Google, Facebook).
Security and Data Access
Personal data is stored on the servers of Tiigrinotsu Publishing, located in a European Union member state or in a country that is part of the European Economic Area. Data may be transferred to countries that the European Commission has deemed to have an adequate level of data protection, including to U.S. companies that have joined the Privacy Shield framework.
Access to personal data is granted to online store employees who need access to resolve technical issues related to the use of the online store and to provide customer support.
The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
The transmission of personal data to the authorized processors of the online store (transport service providers, payment solution providers, and data hosting) takes place under contracts concluded between the online store and the authorized processors. The authorized processors are required to ensure appropriate protective measures when processing personal data.
Withdrawal of Consent
If the processing of personal data takes place based on the customer’s consent, the customer has the right to withdraw their consent by notifying customer support via email.
Retention
Upon the closure of an online store customer account, personal data will be deleted, except when such data needs to be retained for accounting purposes or for resolving consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history will be retained for three years.
In case of disputes related to payments and consumer disputes, personal data will be retained until the claim is satisfied or the expiration of the limitation period.
Personal data required for accounting purposes will be retained for seven years.
Deletion
To request the deletion of personal data, contact customer support via email. A response to the deletion request will be provided no later than one month, specifying the data deletion period.
Transfer
A response to a personal data transfer request submitted via email will be provided within one month. Customer support will verify identity and inform about the personal data subject to transfer.
Dispute Resolution
Disputes related to the processing of personal data will be resolved through the customer support of the Tiigrinotsu Publishing online store at eve@tiigrinotsu.com. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).